Install osticket di Ubuntu 10.04

Osticket adalah salah satu aplikasi opensources dan free untuk layanan tiketing , menunya simple dan menarik bisa kita custom :)

saya share tutorial installasi nya , VM Ubuntu 10.04
Install mysql dan paket pendukungnya ....:)

# apt-get install mysql-server mysql-client
# mysql_secure_installation
# apt-get install apache2 php5 libapache2-mod-php5 php5-mysql php5-curl php5-gd php5-idn php-pear 
#apt-get install php5-imagick php5-imap php5-mcrypt php5-memcache php5-ming php5-ps php5-pspell php5-recode php5-snmp php5-sqlite php5-tidy php5-xmlrpc php5-xsl

buat User dan Db mysql untuk osticket : 

# mysql -u root -p
Enter password:

mysql> CREATE USER 'osticket'@'localhost' IDENTIFIED BY 'password_anda';
Query OK, 0 rows affected (0.00 sec)

mysql> GRANT USAGE ON * . * TO 'osticket'@'localhost' IDENTIFIED BY 'password_anda' WITH MAX_QUERIES_PER_HOUR 0 MAX_CONNECTIONS_PER_HOUR 0 MAX_UPDATES_PER_HOUR 0 MAX_USER_CONNECTIONS 0 ;
Query OK, 0 rows affected (0.00 sec)

mysql> CREATE DATABASE IF NOT EXISTS `osticket` ;
Query OK, 1 row affected (0.00 sec)

mysql> GRANT ALL PRIVILEGES ON `osticket` . * TO 'osticket'@'localhost';
Query OK, 0 rows affected (0.00 sec)

mysql> FLUSH PRIVILEGES;
Query OK, 0 rows affected (0.00 sec)                                                           > quit

Download dan install osticket 

# cd /var/www/ 
# wget https://github.com/osTicket/osTicket-1.8/archive/v1.8.0.1.zip
# unzip osTicket-1.8-1.8.0.1
# cd osTicket-1.8-1.8.0.1
# /var/www/ cp include/ost-sampleconfig.php include/ost-config.php
# /var/www/ chmod 0666 include/ost-config.php                                             # mv osTicket-1.8-1.8.0.1 support              (agar mudah diakses diubah menjadi support)                                                

Akses IP osticket : ip_address/support atau 192.168.1.174/support

root@osticket:/var/www# chmod 0664 /var/www/support/include/ost-config.php

root@osticket:/var/www# chmod 0666 /var/www/support/include/ost-config.php

klik continue

osticket url : ip_address/support atau 192.168.1.174/support

admin control panel : ip_address/support/scp  atau 192.168.1.174/support/scp

untuk keamanan delete setup folder 

rm -rf /support/setup

anda juga bisa customize logo dan lain nya , silahkan di explore 

Semoga Membantu 

Taufan M | email me